Hearing 4,000 scheme beneficiaries in a week
A welfare scheme is only as good as what reaches the beneficiary. The usual way to find out, a field survey, takes months. By then the next instalment has gone out.
Here is what the same question looks like on Shrota.
1. Describe the survey
The researcher writes the brief in plain Hindi: ask rural women beneficiaries whether they received the payment, how much, whether they are satisfied, and what they would change. Shrota turns it into a branching interview: follow-up questions only when the answer calls for them, and open questions where people's own words matter.
2. Choose who to call
- 18,400 beneficiary contacts uploaded and de-duplicated
- A sample of 4,000, stratified by district, age and gender
- A margin of error of about ±1.5 points at 95% confidence
3. Call, in parallel
Shrota places thousands of calls at once across districts. Each call opens by saying it is an AI and that it is recorded, then runs the interview in the respondent's language. Supervisors can listen in and read the transcript live.
4. Read the results
The findings point to action: audit disbursement timelines in the districts where complaints concentrate, send beneficiaries a clear message on amount and timing, and re-survey the non-recipients in 60 days.
- 83% received the payment; 78% received the full ₹3,000
- 17% reported a delayed or missing payment
- A 14-point satisfaction gap between rural and urban beneficiaries
- Top themes from open answers: late payment, the amount, a simpler process
An illustrative example: the survey, sample and results show what a typical study of this kind looks like on Shrota.